FREQUENTLY ASKED QUESTIONS
We will track the weather and confirm the flight within 24-48 hours
AT WHAT TIME WILL WE MEET?
Summer: 6:00 – 6:15 am (approx.)
Winter: 8:00 – 8:15 am (approx.)
WHEN CAN WE GO ON A HOT AIR BALLOON RIDE?
All seasons have their own special charm, and we actually offer hot air balloon rides all year round.
During the week or on the weekend, you can choose the season you like best.
CAN ANYONE FLY?
A hot air balloon ride is an activity that is very safe, stable and calm, provided we respect the weather forecast.
All of our balloon baskets are equipped with a door so that they can be easily accessed by people with reduced mobility.
Regarding minors, we recommend that children under the age of three do not fly.
Pregnant woman cannot go on a hot air balloon ride.
WHY DO WE HAVE TO GET UP SO EARLY TO GO ON A HOT AIR BALLOON RIDE?
Because it’s when the weather conditions are most favourable since the atmosphere is colder and more stable, and it’s also less windy.
WHAT CLOTHES SHOULD WE WEAR FOR A HOT AIR BALLOON RIDE?
Mainly comfortable clothing that’s appropriate for the time of year.
You should wear a good pair of shoes: trainers, hiking boots…
The temperature during the ride will be the same as on the ground.
WHAT IF THE WEATHER IS BAD?
If, the day before, we can already see that the weather isn’t going to be good enough to fly, we will contact you to cancel the flight and postpone it for another day.
It may also happen that the weather forecast is good and we tell you to come but the conditions change and the pilot, for safety reasons, decides to cancel the flight.
CAN WE COME AND SEE HOW YOU SET UP THE BALLOON? CAN WE STAY FOR BREAKFAST WITH YOU AFTER THE FLIGHT?
Those who ride with us can come and see how the balloon is set up and can stay for breakfast with us after the flight.
Contact us for more information.
WHAT IF OUR FLIGHT IS CANCELLED DUE TO COVID-19?
If your flight is cancelled due to COVID-19, we will reschedule your reservation for another day.
HOW SHOULD I MAKE THE PAYMENT TO MAKE THE RESERVATION?
When making the reservation through our website, you can pay the total amount or make a deposit. If you decide to make a deposit, the rest of the amount can be paid through a bank transfer/Bizum or be paid in cash on the day of the flight.
DOES THE PRICE OF THE FLIGHT INCLUDE VAT?
Yes, there is VAT included in all the prices on the website.
DO WE KNOW WHERE WE WILL LAND WITH THE BALLOON?
No, we cannot choose the exact landing spot because hot air balloons are not steerable.
We know where we take off from but we do not know where we will land since we cannot control the wind; the wind is what controls our direction depending on how high up we are.
HOW HIGH DO WE FLY?
The height is determined depending on the flight zone and the wind.